Refund policy
Returns & Exchanges
Ready-Made Pieces Bought Online
When you buy a ready-made piece from our website, you have the legal right to cancel within 14 days of delivery for a full refund. Please tell us within that time, then return the piece within a further 14 days. We will refund you within 14 days of receiving it back.
On top of that, we offer an exchange or credit note up to 60 days after delivery, provided the piece is unworn, undamaged and returned in its original packaging. We may apply a restocking charge to exchanges made after the first 14 days.
Made-to-Order Pieces (Including Rings in Specific Sizes)
Most of our rings are made only after you order, cast to your finger size and set with the stones you choose. As they are made to your specification, the statutory 14-day cancellation right that normally applies to online and off-premises purchases does not apply. The same applies to bespoke, custom and personalised pieces, including engraved items.
We also recognise that circumstances can change. If you wish to return a made-to-order piece, please contact us. We'll review your request individually, and if we're able to accept the return, it may be subject to a restocking fee.
Ring Resizing
Many of our rings include one free resize, up to two sizes larger or smaller, requested within one month of delivery. Each product page tells you whether that design qualifies. You cover the cost of sending the ring to us, and we cover the cost of returning it to you.
Some designs need far more work to resize, particularly those with stones set around the band and three-quarter rings such as Satellite. A few will need remaking in the new size. We look at each of these individually and quote you before any work begins. Resizing after the first month is also quoted individually.
Earrings
Our ready-made earrings are supplied with a hygiene seal. For health and hygiene reasons, we cannot accept earrings back once the seal has been broken. Custom and bespoke earrings are made to your specification and are covered by the made-to-order terms above.
Sale, Clearance and Auction Items
Sale and clearance items bought online keep the 14-day cancellation right, but are not covered by our 60-day exchange. Items bought at auction cannot be returned.
Faulty Items
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015. If your piece develops a fault, please contact us and we will assess it and agree the next steps with you. Fair wear and tear, and damage caused by accident or misuse, are not considered faults.
How to Cancel, Return or Resize an Item
Please contact us at info@andrewgeoghegan.com before sending anything back. We'll guide you through the process and confirm the next steps.